Refund policy

RETURN & REFUND POLICY

Last updated: 22/02/2026

Thank you for shopping with Kindo, We want you to feel confident when ordering from us, which is why we offer a 90-Day Money-Back Guarantee.

Please read the policy below to understand how returns and refunds work.

  1. 90-DAY MONEY-BACK GUARANTEE

We offer a 90-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your purchase, you may contact us within 90 days to request a refund or replacement.

To start a request, please  Contact Us at our store's Page.

Do not return any items without contacting us first.

  1. ELIGIBILITY FOR REFUNDS

To be eligible for a refund:

  • The request must be made within 90 days of delivery

  • The item must not be intentionally damaged

  • Proof of purchase is required

  • Customer must contact support before returning any item

We reserve the right to refuse refunds if the request does not meet these conditions.

  1. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Photos of the item

We will offer a replacement or refund if the issue is confirmed.

  1. RETURNS

Returns are not required in all cases.

If a return is required, we will provide instructions by email.

Customers must not send items back without approval.

We are not responsible for lost returns sent without authorization.

Return shipping costs may be the responsibility of the customer unless the item is defective.

  1. NON-REFUNDABLE ITEMS

We may refuse refunds for:

  • Items returned without approval

  • Items damaged by misuse

  • Orders past the 90-day guarantee period

  • Incorrect address provided by the customer

  • Delays caused by shipping carriers

  1. SHIPPING COSTS

Shipping costs are non-refundable once the order has been shipped.

If the order qualified for free shipping, the shipping cost may be deducted from the refund if the return is not due to a defect.

  1. REFUND PROCESS

Once your refund is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

  1. CANCELLATIONS

Orders can only be canceled before they are processed.

Once an order has been shipped, it cannot be canceled.

  1. CONTACT

For all refund or return requests, contact:

 at our "Contact Us" page on our Site.

We usually respond within 24–48 hours.